Reviews

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Hear What Our Customers Have to Say

"When we purchased it at Jones it was a NO HASSLE event."

Love my Crosstreck. It's great for everything. Has just the right amount of space and it's a smooth ride. When we purchased it at Jones it was a NO HASSLE event. They helped us find the one we wanted at another dealer and had it transferred to their dealership. Service has been great. I have had it a year and am enjoying being a first time Subaru owner.
--Dara James, Jones Subaru Customer

"Very focused on customer experience."

Love this dealership! Great service dept (thanks Ryan - you ROCK! ) and I just traded in my 2015 Crosstrek for the newly designed 2018 Crosstrek! Love it! Looking at a new Subaru? Call my guy DJ Sidebottom! DJ is so knowledgeable and experienced! Very focussed on customer experience. I'm so glad to be part of the Subaru tribe and the Jones for a Lifetime family!
--Lori Savko Perdue, Jones Subaru Customer

"Great info and great salesperson!"

Went into get some information on a new car and I was helped by LJ. He was very knowledgeable and showed me around. I did not buy this time but I will be back. Great info and great salesperson
--Adam Hendershot, Jones Subaru Customer

"I would recommend this dealership to everybody!"

This has been the most pleasurable car buying experience I have ever had. I was in and out in under four hours. Our salesman Jacob Ruff was great to deal with and awesome with our eight year old. The finance team worked out an awesome deal for us too. I would recommend this dealership to everybody.
--Coleman Benson, Jones Subaru Customer

"It's the Employees who add the personal touch!"

Yesterday, I brought my 2016 Outback in for service. Specifically, the blind spot detection system was not working. My car's issue was addressed promptly & professionally by Sylvia Duncan. I had dealt with Ms. Duncan on a previous service problem, so I knew I was in good hands.When the repairs were completed, Sylvia introduced me to the service technician, Josh, a friendly and polite young man who explained in detail what the problem was and how he addressed it. Josh immediately impressed me with his obvious ability to diagnose and fix the problem with my vehicle.Ms. Pawloski, you need to know that both of my visits to your service department were pleasant. Everything about my experience was positive. The waiting room, the furnishings, and the refreshments combine to make customers comfortable, but it's the employees who add the personal touch. Thank you, and please make sure Sylvia and Josh know that they're doing a great job!

--Lawrence Backus, Jones Subaru Customer

"Great experience with Jones and the Subaru Encore Delivery service! "

Amy Gayles was very professional and friendly when we met for our Subaru Encore Delivery Appt. She showed me tips and tricks for my new Forester and walked me through how to schedule an appointment. This new service is great and makes it feel as though you always have an extra contact at the dealership for service and questions. Also, Fred Hinder was great in showing me cars and allowing me to choose without any pressure - was a very comfortable process the entire time, I highly recommend both employees!
--Andrew Pierson, Jones Subaru Customer

"Extremely warm and engaging"

I puchased a 2017 Subaru Oubtack in mid June and was told I would be getting a follow-up to go over all of the functions of my car. Just as stated, I received an email with the option of scheduling an appointment. I showed up early and Amy Gayles was waiting for me. She was extremely warm and engaging, and she showed me some things I had not previously known regarding all of the various buttons and controls. She made it all very simple, and I enjoyed her humor as well. When the appointment was over, she gave me a gift/gas card to Wawa and nice little notepad and pen that I will keep in my car. She assured me I could call her with any future questions I might have.. I am very happy with my car, and appreciated the timely follow up with Amy! She did a great job.
--S. Trionfo, Bel Air Subaru Customer

"I would recommend Jones Subaru to others based this experience ."

My experience so far with the team at Jones Subaru has been great. From the sales team to the excellent follow up with Amy Gayles has been very thorough and professional. I would recommend Jones Subaru to others based this experience .
--Anne, Bel Air Subaru Customer

"These folks ROCK!"

I love this dealership! From my sales experience with Adam (who is awesome!) to regular service appointments... These folks ROCK!
--Lori Savko Perdue, Bel Air Subaru Customer

"This was a good experience for me! Thanks Bel Air Subaru!"

I knew what I was looking for in my next car. I looked around some. In Jersey, Pennsylvania, And on the internet around the area. Nobody had what I wanted, in stock. So I decided to come back to Jones where I had purchased a used car, about five years ago. They didn't think that they had what I was looking for in stock, when I called late on Friday night. So my intention was to go in on Saturday and order my car. When I get there, they had come up with my dream car. Now we just needed to get prices worked in to fit my desired budget. We worked thru things to make the setup I needed and wanted. The people I worked with were not pushy. It was a relaxed environment. I left feeling good about my deal. And the more I drive my new car, the more I enjoy the ride. And it doesn't end there. The follow up support and care for my future with this car and Jones Bel Air Subaru, helps me feel relaxed that I have there support. For example, questions that arise from my reading the manuals lead me to being able to get help from Ms. Amy Gayles, which can answer or get me help to any needs I might have. I can feel the care, behind these people, for me. I like that. This was a good experience for me. Thanks Guys & Gals. Thomas M. Grim
--Thomas Grim, Bel Air Subaru Customer

Bel Air Subaru

1317 Bel Air Rd
Directions Bel Air, MD 21014

  • Sales: 410-879-6400
  • Service: 888-515-5079
  • Parts: 877-583-7346

Hours

  • Monday 09:00am - 09:00pm
  • Tuesday 09:00am - 09:00pm
  • Wednesday 09:00am - 09:00pm
  • Thursday 09:00am - 09:00pm
  • Friday 09:00am - 09:00pm
  • Saturday 09:00am - 08:00pm
  • Sunday Closed
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